Sleep care guarantee

Sleep Care Guarantee Rules

We always check that the mattress we send you has undergone a manufacturing process and quality check. To guarantee this, we will provide a warranty claim system if you receive a partially or completely damaged item. The warranty claim system runs a check process to determine if the claim has been approved or rejected. But we try to provide the best service that is your right and our duty.

Warranty details

We guarantee the mattress under the following conditions:

Warranty:

• The warranty period for building foam is 10 years. spring.
• It does not apply to mattress wrapping cloth.
• Vacuum mattresses do not fully expand in 36-72 hours.

Warranty does not apply in the following cases:

• Damage caused by natural disasters such as floods and landslides.
• Damage caused by fire.
• Damage due to negligence Customer Dirty, touching liquid, or stepping on.
• If the mattress is damaged due to non-compliance with the instruction manual: When unpacking the mattress, use sharp objects such as scissors or a knife.
• Unable to display number order Or Invoice Purchase.

Guarantee claim procedure

Customer I always wanted fast, accurate and easy service.Therefore, sleep care keeps it easier Customer When submitting a warranty claim. The procedure for claiming a warranty is as follows.

1. Customers can fill out the warranty claim form at the following link: https: //www.cognitoforms.com/Dekorumacom/FormulirKlaimGuaranteeSleepCare

2. The sleep care team will first check the mattress through the photo before the warranty claim is approved.

3. Checking the physical condition of the product according to point 2 will be carried out within 7 days of the warranty claim form. Customer Received by the sleep care team.

4. After the check, the Sleep Care Team will decide whether the warranty claim will be approved or rejected.

5. Faster and better. The sleep care team will try to process the warranty claim as soon as possible. If there is a delay, understand that there are often conditions that can cause it.However, we are ready to provide the solution if needed

6. If there are conditions outside the terms of this warranty Customer You can contact the parties at point 1 for more information.

Source : http://i0.wp.com/www.dekoruma.com/artikel/93587/garansi-sleep-care

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